Frequently Asked Questions

LunaLeila is dedicated to creating healthy, sustainable underwear for women. Our designs are crafted with certified bamboo, merino wool, organic cotton, silk, etc., ensuring comfort, breathability, and style. We focus on using the safest fabrics and dyes that support your body and well-being.

We are proud to offer an inclusive size range, from XS to XXL. As we expand and gain more productive force, we will make sure to expand our size chart. For suggestions and feedback about sizes, please reach out to hello@lunaleila.com.

We offer a wide range of styles based on the principles of comfort and femininity. Check our website and sign up for newsletter as we intend adding new designs regularly. 

Yes! Before wearing your LunaLeila underwear for the first time, make sure to wash it. This removes any residue from the production process and ensures it’s fresh and ready to provide optimal comfort.

For machine wash, always use a delicate cycle with cold water. Place your underwear in a laundry bag to prevent stretching or damage from other items in the load.

We prioritize your health by using materials that are safe for your body, but the detergent you use is just as important. Avoid harsh chemicals, toxins, and fabric softeners, as they can transfer to your underwear—and ultimately, to your body. Look for eco-friendly, hypoallergenic detergents for the best care.

For optimal hygiene and comfort, health organizations recommend wearing a fresh pair of underwear every day. They also suggest replacing your underwear every 3 to 6 months to avoid wear and tear or potential bacterial buildup.

Yes, we ship worldwide! Shipping costs and delivery times vary by region. For more details, check the shipping at the check out of your order. 

Due to the intimate nature of our products, we only accept returns on unworn items with tags intact. Please review our full Returns and Exchanges Policy for more information.

The shipping may vary based on your location. For the most up-to-date information, please, check it at the check out of your order.
Rest assured, we work around the clock to ensure speedy delivery and highest quality.

Absolutely. Our underwear is made from natural and OEKO-TEX 100 certified fabrics and is free from harmful chemicals and dyes, making it safe for all skin types, including sensitive skin. If you have health concerns, always consult with your doctor.

We are committed to sustainability. Our fabrics are ethically sourced, our packaging is recyclable, and we strive to minimize waste throughout our production process. Our core collection is manufactured from bamboo that is know not only for its comfort and antibacterial properties, but also for being that grows abundantly in the natural habitat without the need for chemical fertilizers and will never be endangered. 

We believe that what touches your skin matters. By prioritizing safe materials and ethical practices, we create underwear that supports your health and confidence. 

We believe that women’s health and fertility is the reason we are alive, hence there is no compromise when it comes to women’s underwear, only the best materials and designs should touch the body.

Health professionals recommend replacing your underwear every 3 to 6 months, depending on wear and care.

Yes! Our core collection has panties and bras. And we are working on other designs. Check our website regularly for the most up-to-date information.

We aim to process orders quickly, but if you need to make changes, contact us at hello@lunaleila.com within 1 hour from placing your order. Make sure to provide order number in your email. 

Our customer care team is here to help! Reach out to us at hello@lunaleila.com or by our Contact Form.

We’re currently developing a loyalty program to reward our amazing customers. Stay tuned for updates!